Whether it's a free upgrade on a hotel room or skipping ahead in the check-in line, many businesses give preferential treatment to some customers, hoping to make them more loyal. The practice often works — but a new study suggests that when we get perks we didn't earn, negative feelings can result. And they can make a surprise deal a little less sweet.
Six former employees and one contractor say Bank of America's mortgage servicing unit consistently lied to homeowners, fraudulently denied loan modifications and offered bonuses to staff for intentionally pushing people into foreclosure, according to a Salon.com report.
Christine Porter is hooked on the MyFitnessPal app. In October, after deciding to lose 50 pounds, Porter started typing in everything she eats, drinks and any exercise she gets.
"This is my main page here," says Porter. "It's telling me I have about 1,200 calories remaining for the day. When I want to record something I just click the 'add to diary' button. I'm on it all day either through my phone or through the computer."
You have to wonder if President Obama ever thought, when he first ran for the White House, that he would need to defend himself from accusations his presidency would be a mere extension of his Republican predecessor.
But there he was with journalist Charlie Rose having to explain why his approach to national security wasn't really like that of President George W. Bush and Vice President Dick Cheney.