News organizations are supposed to provide their audiences with journalism that is not only timely, but fair and accurate as well. But many media outlets, including NPR, often face skepticism about their reporting. News should be factual, reporters should get the details right. Mistakes are made, and sometimes some people may feel a story is biased or inaccurate.
At NPR, that‘s where the ombudsman steps in. Elizabeth Jensen was appointed NPR ombudsman this January, she joins us to talk about her role in addressing the concerns of listeners and keeping NPR’s journalism transparent and accountable.