Duke Energy using new contractor for gas line inspections

May 16, 2013

What to look for when a gas inspector arrives at your door.
Credit Provided

Duke Energy is farming out its gas meter and line inspections. Spokeswoman Sally Thelen says that means someone new could be knocking on your door. She says customers shouldn't be alarmed to see a contractor show up to read and inspect meters.

"We have had a few calls come into our call center of customers wanting to verify that the Southern Cross Co. is indeed working on behalf of Duke Energy," she says. "We want to make sure customers know that they are  legitimate contractors."

According to Duke:

The Southern Cross Co. will attempt to call customers approximately one month before inspectors are scheduled to be in an area. If no one is home when inspectors arrive, a door hanger will be left instructing customers to call 866-609-9864 to schedule an appointment.

Southern Cross Co. employees will:

  • Carry photo ID cards at all times
  • Wear yellow safety vests with their logo
  • Have signage on their vehicles identifying the company

Customers may also contact Duke Energy at 800-544-6900 to verify a contractor’s identity.